DELIVERY/RETURNS

Delivery       
                                
Standard Delivery to UK Mainland
FREE
3-5 working days
Tracked and Signed for service
Orders dispatched within 48 hours
Delivery Monday - Saturday (excluding bank holidays)
                                
Next Day Delivery
£4.99
Order before 1pm 
Tracked and signed for service
Delivery Monday- Saturday (excluding bank holidays)
                                   
International Delivery
£9.99
7-10 working days
Tracked and signed for
Orders dispatched within 48 hours
Please note for international deliveries you may be liable for import duty/tax on goods entering your country.
Delivery Monday- Saturday (excluding bank holidays)
                                
Returns
  • Black Velvet will be happy to return any unwanted item or factory fault, provided it is in it's original packaging and with no damage, no marks, or has not been worn. 
  •  For UK returns you have 14 days from date of delivery, and International 38 days from date of delivery. 
  •  In the event of damage please email enquiries@blkvelvet.com with proof of damage.
  •  Please note that the cost of the return is at the customers expense and should be sent with a tracking service to ensure delivery. Please obtain proof of this. 
  •  Your returns will be processed in 7 working days upon receiving goods.
Please ensure all returns are sent to the following address:
Black Velvet (UK) Limited
32 Greyfriars Lane
Longbenton
Newcastle
Tyne & Wear
NE128SS
United Kingdom